I assume many of you have seen the window-dressing-only Muni Metro
Survey on the trains today.
It's also online at
http://cc1003757-a.etntwn1.nj.home.com:8080/muni/Delivery_Team_Home/delivery_team_home.html
(found via http://www.examiner.com/muni/)
My favourite part:
"The San Francisco Municipal Railway (MUNI) recognizes the
challenges of increasing ridership amid aging infrastructure. MUNI
has implemented several recent changes to position the system to
meet the needs of its riders in one of the most demanding transit
environments in the world. The new light rail vehicles carry 30
percent more passengers than the older streetcars, and the new
train control system nearly doubles the capacity of the Market
Street subway. These advances enormously increase MUNI Metro´s
service potential, while introducing changes to MUNI´s operations
and maintenance. The MUNI Metro Delivery Team has access the
knowledge, tools and expertise to resolve these technical issues."
Just about _every_ single phrase is, to put it charitably, wildly
inaccurate. Who do they think they are fooling?
Come on folks. ONE guess as to what the answer to
"What is your fgreatest frustration with Muni Metro?" is.
Doesn't take a window-dressing "customer" survey conducted by,
collated by, and reported by the Booz charlatans to work that out...
"Overall, how satisfied are you with Muni Metro",
-- Richard.