[Rescue Muni] Exit and Voice

Thomas Schlegel (thansen@well.com)
Fri, 15 Jan 1999 20:43:31 -0800

In regard to Peter's comments about people dropping off the list in
frustration it is worth pointing folks to a very good (short) book called
"Exit, Voice, and Loyalty -- Responses to Decline in Firms, Organizations,
and States" by Albert O. Hirschman. It is an excellent discussion of what
people can and do do in response to situations about which they are unhappy,
like MUNI.

For those of you too busy for the library trip the executive summary is
that people have two basic responses available to them in the face of a
unsatisfactory consumer OR social situation. EXIT: Make a different
choice, drive instead of MUNI, get a *new* boyfriend, live somewhere else --
this is characterized as the "economic response" and second, VOICE: speak
up in an appropriate forum, join rescue MUNI, *talk* to your lover, vote --
the "political response"

I bring this up not because either solution has the monopoly on
correctness. They are both available (and I can say that as a former 60s
leftist who KNEW that 'if you were not part of the solution you were part of
the problem').In this day and age the EXIT option is highly thought of but
only folks with hard polarizing libertarian filters think it is the only
solution. On the other hand we do our organization little good by denying
that EXIT is available and is in fact a force to be reckoned with.

As we at RescueMUNI work with the VOICE option we need to use the
awareness of the market forces implied by EXIT to help make and energize our
points.